A dramatic soprano, Norman is associated in particular with the Wagnerian repertoire, and with the roles of Sieglinde, Ariadne, Alceste, and Leonore. Among other honors, Norman has been inducted into the Georgia Music Hall of Fame and is a Spingarn Medalist.
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In 2003, the Rachel Longstreet Foundation and Norman partnered to open the Jessye Norman School of the Arts, a tuition-free performing arts after-school program for economically disadvantaged students in Augusta, Georgia. Norman is actively involved in the program, including fundraisers for its benefit.